Overview
Our refund and returns policy is valid for 30 days. If 30 days have elapsed since your purchase, we cannot provide a full refund or exchange.
Eligibility
To qualify for a return, your item must be unused, in its original condition, and in the original packaging. Please note that opened pods with internal tin foil cannot be returned. A receipt or proof of purchase is required to complete your return.
Contact First
Before initiating a return or exchange, you must contact us. Please do not send your item back to the manufacturer or any address listed on our site.
Refunds
After we receive and inspect your returned item, we will notify you via email regarding the status of your refund approval. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a few business days.
Late or Missing Refunds
If you haven't received your refund yet, first check your bank account. Next, contact your credit card company, as it may take some time for your refund to officially post. If necessary, reach out to your bank for potential processing delays. If you've done all of this and still haven't received your refund, please contact us at {email address}.
Sale Items
Refunds are only applicable to regular-priced items; sale items cannot be refunded.
Exchanges
We will only replace items if they are defective or damaged. If you need to exchange for the same item, please email us or use the contact page to initiate the process.
Gifts
If your order includes a gift or gift card, we reserve the right to deduct the gift's cost from any refund or cancellation.
Shipping Returns
To return a product, contact us for the return address. You will be responsible for the shipping costs associated with returning your item, which are non-refundable. If a refund is issued, return shipping costs will be deducted from the total amount.
Delivery Times
Depending on your location, the time it may take for an exchanged product to reach you can vary.
Need Help?
For any inquiries related to refunds and returns, please reach out to us via the contact page.